Terms and Conditions

1. The service

Kross lets teams create, approve, schedule and publish posts to social platforms, read back their results and comments, and reply, including with AI-written replies. We may improve, change or retire features over time; if we remove something you pay for, we’ll tell you first.

2. Accounts and workspaces

• You sign in with Google and must be at least 18.
• Each workspace has admins who invite people, decide what they can do, connect platforms and manage billing. Admins are responsible for who they let in.
• Keep your Google account secure; anything done through your sign-in counts as done by you.

3. Plans, seats and billing

• Free is free, with the limits shown on the pricing page. Pro and Business are billed per seat: every admin and everyone who can draft, review, approve or publish takes one.
• Payments are handled by Lemon Squeezy, which acts as the seller of record and collects any applicable taxes. Its terms also apply to the purchase.
• Subscriptions renew automatically each month or year until cancelled. Adding seats or storage is prorated on the next invoice.
• You can cancel any time from Billing. The plan stays active until the end of the period you paid for, then the workspace moves to Free. Nothing is deleted when you downgrade; features beyond Free simply switch off.
• AI credits are bought once and never expire. Credits included with a plan reset each month and don’t roll over. A credit is used for each reply the AI writes and returned if it writes nothing.
• If you think a charge is wrong, email support@kross.ph within 14 days. Refunds are otherwise at our discretion, except where the law gives you a right to one.
• We may change prices; changes apply from your next billing period and we’ll tell admins at least 30 days ahead.

4. Your content

You keep ownership of everything you upload and publish. You give us permission to store, process, copy, resize and send it to the platforms you choose, only to provide Kross to you. You confirm you have the rights to what you post, including music, images and people shown in it.

Media is deleted automatically a set time after publishing (see your plan). Kross isn’t a backup service; keep your own copies of anything important.

5. Connected platforms

When you connect Facebook, Instagram, TikTok, YouTube, X or any other platform, you also agree to that platform’s terms and policies, and you authorize Kross to act on your behalf there: publish, read results and comments, and reply. Platforms can change or limit their APIs, reject posts, expire tokens or charge for access (X bills per use) at any time. We’ll show you what happened, but we can’t guarantee any platform accepts or keeps a post.

6. AI replies

AI replies are written by a model and can be wrong, off-tone or inappropriate. Review them, set guardrails, and use approval for auto-replies where it matters. You’re responsible for what is published from your workspace, whoever or whatever wrote it.

7. Acceptable use

Don’t use Kross to:

• post anything illegal, infringing, hateful, harassing, sexually explicit involving minors, or deceptive;
• send spam, run fake engagement, or break any platform’s rules on automation;
• access accounts you aren’t authorized to manage;
• attack, overload, scrape or reverse-engineer the service, or get around plan limits.

We may suspend a workspace that breaks these rules or puts others at risk, and will tell you why unless the law prevents it.

8. Privacy

How we handle personal information is explained in the Privacy Policy, which is part of these terms.

9. Availability and warranties

We work to keep Kross running and posts going out on time, but the service is provided “as is”, without guarantees that it will be uninterrupted, error-free, or that posts publish at an exact moment.

10. Liability

To the extent the law allows, Kross isn’t liable for indirect or consequential losses, such as lost profits, reach or data, or actions taken by social platforms. Our total liability for any claim is limited to what you paid us in the 12 months before it arose. Nothing here limits liability that the law doesn’t allow us to limit.

11. Ending the agreement

You can stop using Kross and ask us to delete your account at any time. We may end these terms or close a workspace for serious or repeated breaches, or if we discontinue the service, in which case we’ll give reasonable notice and refund any unused prepaid period.

12. Changes and law

We may update these terms; for changes that matter we’ll tell admins before they take effect, and continuing to use Kross after that means you accept them. These terms are governed by the laws of the Republic of the Philippines, and disputes go to the courts of the Philippines.

13. Contact

Questions about these terms: support@kross.ph.